European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.
The nPerf study is said to be based on thousands of tests carried out exclusively by the operators’ end-customers – using tools on both their website and via dedicated mobile apps, which are said to reflect the “real experience of the general public in the United Kingdom” on the various internet networks.
As usual, there are caveats to this sort of data, such as the fact that it could be impacted by any limitations of the devices being used, slow Wi-Fi networks, the customer’s choice of package speed or the remote testing servers themselves, but those issues are at least shared by all of the operators in this study.
In addition, nPerf’s report, which covers the whole of last year (01/01/2023 to 31/12/2023), only seems to include BT (inc. EE and Plusnet), Fibrus, Sky Broadband, TalkTalk, Virgin Media and Vodafone. But quite why Fibrus is included and others with a larger customer base (e.g. Hyperoptic, CommunityFibre, Zen Internet and KCOM) are not remains unclear. Otherwise, the key results can be found below, although lumping BT, EE and Plusnet together does confuse matters a little bit.
In addition, it’s noted that the average fixed download speed in the United Kingdom (195Mbps) also managed to exceed that of countries like Sweden (148Mbps), Germany (113Mbps) or Austria (106.5Mbps). But nPerf’s full report is very limited and doesn’t provide a country-to-country comparison.